Privacy Policy

Welcome to Goldrush Vaal, your premier gaming and entertainment destination located in Vanderbijlpark. Protecting your privacy is a top priority for us. This Privacy Policy explains how we handle your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By visiting our premises, accessing our website at https://goldrushvaal.co.za, or using our services, you consent to the practices outlined in this document.

If you have any concerns regarding this Privacy Policy, please contact us using the details provided below.

1. Contact Information

Goldrush Vaal operates in compliance with South African laws and is conveniently located at:

  • Address: Barrage Rd & Rossini Blvd, Vanderbijlpark S.W. 2, Vanderbijlpark, 1911
  • Phone: +27 (0) 16 931 0260

Key Contacts

2. Scope of this Privacy Policy

This Privacy Policy applies to all activities carried out by Goldrush Vaal, including:

  • Interactions on our premises, including gaming, dining, and customer service.
  • Digital engagements, including our website and communication platforms.

3. Information We Collect

To provide quality services and comply with legal obligations, we may collect and process the following types of personal information:

Personal Data Collected from Customers

  • Full name, contact details (e.g., phone number, email address), date of birth, ID number, and payment or banking details.

Website Data

  • IP address, browsing behaviour, and data submitted through forms on our website.

Recruitment Information

  • Name, contact information, qualifications, and employment history for job applicants.

Supplier and Partner Details

  • Business registration information, contact details of representatives, and banking details for payments.

4. How We Use Your Information

Goldrush Vaal processes personal information for purposes aligned with our business operations and legal obligations.

Service Delivery

  • To manage gaming activities, payments, and customer accounts.
  • To handle deposits, winnings, and other financial transactions.

Customer Engagement

  • To respond to enquiries, handle complaints, and notify customers of updates.
  • To send promotions, event details, and offers (only with your consent).
  • To comply with South African gambling regulations and maintain accurate records for audit purposes.
  • To protect against fraud, unauthorised access, and other security risks.

Marketing and Personalisation

  • To deliver tailored offers and promotions.
  • To improve customer experience based on feedback and interaction data.

5. Sharing of Information

We respect your privacy and only share your personal data when necessary:

  1. Third-Party Service Providers:
    • For operational purposes such as payment processing or marketing.
  2. Regulatory Authorities:
    • To comply with laws governing gambling and financial transactions in South Africa.
  3. Law Enforcement Agencies:
    • When required to address fraud, misconduct, or other legal concerns.

We ensure that all third parties adhere to strict confidentiality standards and comply with POPIA.

6. Data Retention

Goldrush Vaal retains personal information only for as long as required for the purposes outlined in this policy or as mandated by law.

Retention Periods

  • Customer Data: Retained during your engagement with our services and for a legally defined period thereafter.
  • Recruitment Data: Retained for six months unless otherwise agreed upon.
  • Financial Records: Maintained for as long as necessary to comply with legal and audit requirements.

Once the retention period expires, data is securely deleted or anonymised.

7. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

  1. Access to Information:
    • Request details of the personal data we hold about you.
  2. Correction of Data:
    • Request updates or corrections to any inaccurate or outdated personal information.
  3. Withdrawal of Consent:
    • Opt-out of marketing communications or revoke consent for specific processing activities.
  4. Request Deletion:
    • Request the deletion of personal data no longer required for its original purpose.

To exercise these rights, contact Gert Erasmus or Judica Kgota at the contact details provided above.

8. Use of Cookies on Our Website

Goldrush Vaal’s website uses cookies to enhance user experience and track website activity.

  • To remember user preferences and login sessions.
  • To analyse website performance and visitor behaviour.

Managing Cookies

You can disable cookies through your browser settings. Please note that this may limit certain functionalities of our website.

9. Security of Your Information

We implement robust security measures to protect your personal information from loss, theft, and unauthorised access.

Key Security Practices

  • Encryption of sensitive data during transmission and storage.
  • Restricted access to data, granted only to authorised personnel.
  • Regular system audits and updates to safeguard against vulnerabilities.

10. Responsible Gambling

Goldrush Vaal is committed to promoting responsible gambling practices. If you or someone you know needs support, please contact:

  • National Responsible Gambling Programme (NRGP)
    • Toll-Free Helpline: 0800 006 008
    • WhatsApp Support: +27 76 675 0710

For more information, visit https://responsiblegambling.org.za.

11. Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The updated policy will be available on our website with the effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

  • Goldrush Vaal Main Office:
    • Phone: +27 (0) 16 931 0260

Key Representatives

Alternatively, you may contact the Information Regulator:

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