Welcome to Goldrush Vaal. By registering and using our platform, you agree to comply with the following terms and conditions. These terms ensure compliance with South African gambling laws and promote a secure and fair gaming environment for all.
1. Account Registration
To access Goldrush Vaal’s services, customers must:
- Be Eligible: Registration is open only to individuals aged 18 years or older.
- Provide Accurate Information: All personal details provided during registration must be accurate, complete, and updated when necessary.
- Adhere to Single Account Policy: Only one account is allowed per individual. Duplicate accounts will be blocked, leaving only the original account active.
2. Identity Verification (FICA Compliance)
All customers must comply with FICA regulations (Financial Intelligence Centre Act) to complete identity verification. This includes:
- Submitting a valid form of identification.
- Providing proof of residential address.
- Ensuring deposits originate from personal bank accounts.
- Supplying proof of the source of funds for deposits exceeding R10,000.
Failure to meet these requirements may result in account suspension or closure.
3. Deposits and Withdrawals
- Deposit Requirements: Deposits must come from accounts registered in the customer’s name. Credit wagering is strictly prohibited.
- Withdrawal Conditions: Deposits must be wagered at least once before withdrawals are allowed. Withdrawal requests are subject to FICA verification and Goldrush Vaal’s strict payout limits.
- Customer Responsibility: Customers are liable for all transactions on their account until any misuse is reported.
4. Betting Rules
Goldrush Vaal offers a range of betting products with clearly defined rules:
- Payout Limits: Specific payout limits apply to different games and betting categories.
- Suspicious Activity: Accounts suspected of fraudulent activity or non-compliance with terms may be suspended or permanently closed.
- Market and Stake Adjustments: Goldrush reserves the right to define and adjust betting markets, limits, and stake amounts as necessary.
5. Dispute Resolution
If a customer has a dispute that cannot be resolved through customer service, they may escalate the issue to the Northern Cape Gambling Board for independent resolution.
6. Liability
Goldrush Vaal is not liable for:
- Errors in event details or game information.
- System malfunctions or technical issues affecting gameplay or account access.
- Losses resulting from unauthorised account access prior to being reported.
7. Responsible Gambling
Goldrush Vaal is committed to promoting responsible gambling. Our services are designed for entertainment, and we encourage customers to gamble within their means. Assistance is available for those who may need support:
- National Responsible Gambling Programme:
- Toll-Free Line: 0800 006 008
- WhatsApp Support: 076 675 0710
8. Updates to Terms
These terms and conditions are subject to periodic updates. Customers are responsible for staying informed by reviewing the latest terms on our website.
9. Compliance with South African Law
Goldrush Vaal operates strictly under South African gambling laws. Gambling is restricted to individuals aged 18 and older. Customers must comply with all applicable regulations to maintain their accounts and access to services.
By registering with Goldrush Vaal, you agree to these terms and conditions. We look forward to providing you with a secure, enjoyable, and responsible gaming experience.